iManage Customer Success

What does my Signature success plan with iManage offer?

The plan enables you to maximize your iManage investment with our tailored experience. Customers with our “Signature” success plan derive greater value from the start — and quicker time to value throughout their iManage journey.

How we deliver the value

Designated Enterprise Engagement Manager (EEM)

Your EEM is your iManage champion. They are with you from day 1, and — along with the rest of your team specialists — they help guide your experience, providing skilled guidance designed just for you.

Expertise to prepare you for change

Timed and tailored for you, the right insights at the right time can make all the difference. Signature unlocks our deepest levels of collaboration, expertise, and tools to help you stay agile.

Personalized outcomes and insights

From business outcome reviews to usage insights, Signature provides critical outcome guidance to help you focus on what matters most to you and your business.

First-access opportunities

Privileged access to new features, solutions, and conferences. Whether it’s a first look at what’s new and forthcoming or providing valuable insights to shape iManage solutions and strategy, you can run at full speed to better prepare your users and your organization for success.

Maximize your iManage investment in making knowledge work

Increase ROI

Your Engagement Manager works with you to develop an action plan to maximize your outcomes and identify areas for improvement.

Modernize continuously, operate seamlessly

Receive personalized recommendations to help you take advantage of iManage services and functionality. Get access to personalized business value reviews and SuccessPlays.

A “SuccessPlay” is a dedicated session with a subject matter expert aimed at advising you how to advance towards your desired business outcomes. As a Signature plan customer, you can utilize SuccessPlays once live in the iManage Cloud.

FAQ for Signature Success Plans and Services Pricing

What is the difference between success plans and paid service engagements? Can I use success plans and professional services together?

Yes, professional services and success plans are best used in tandem. Professional services help customers execute the delivery of specific projects
that have defined start and end points. Success plans are designed to provide customers with the right level of support, guidance, and expertise to achieve their
business objectives throughout the entirety of their customer lifecycle with iManage.

Many customers work with professional services organizations on projects while they have a success plan in place, and success plans may lead to an implementation project delivered by professional services organization.

I work with a partner already. Can they just provide the services listed in the Signature Success Plan? Why would I need both?

First, align with your active partner. From there, partners rely on iManage for proprietary teams, systems, and data supporting iManage infrastructure and customer health.

What are the benefits of working with iManage and a partner?

Our implementation partners coordinate with iManage to help customers achieve their outcomes faster using the iManage platform with a shared commitment to our customers’ success.

The benefits of working together with an implementation provider and our Customer Success team include:

Collective accountability to accelerate customer outcomes and value realization
Enhanced support by offering direct line-of-sight to iManage Cloud Support for rapid issue resolution
Optimal alignment with practitioners possessing industry expertise, implementation experience, and iManage technology best practices
Proactive engagement to drive adoption and effectively manage business and technology change, leading to accelerated time-to-value
Access to iManage product teams and roadmaps to drive long-term scale and flexibility

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