Based in High Point, North Carolina, Wyatt Early Harris Wheeler LLP has a community-focused team of 17 attorneys. Document management is at the heart of everything the firm does, so when they launched their cloud-first strategy, they started with iManage. The firm recognized that moving to the cloud would unlock the best possible performance, with fewer system issues, less downtime, and automatic updates to the latest version of iManage. With all data in the cloud encrypted, and iManage performing regular third-party penetration tests, the firm can assure clients that their data is safe.
The Business Challenge
- Accelerate cloud strategy
- Increase security
- Reduce in-house maintenance
- Improve performance
The Solution
Tom Esker, the IT Manager, partnered with a systems integrator to kick off the project. To keep integration costs low, he cleaned up their data in-house and ran the training sessions himself. Employees continued to work in FileSite while they migrated the back end from on premises to iManage Cloud. When everything was working well, they rolled out iManage Work 10 on the client side and switched staff over to the new interface.
“We initially onboarded three tech-savvy paralegals, then gradually rolled iManage out to more people. Peer learning is hugely powerful, and knowing there was someone a few desks down who could provide a quick response if they got stuck was really helpful to streamline user adoption,” said Esker.
Business outcomes
- Fast, secure, anywhere access
- Cloud-enabled features and capabilities
- Reduced hardware investment
- Advanced security and 24/7 monitoring
- Legal and IT staff doing higher-value tasks
- Future-ready environment
- Additional features and capabilities
Shortly after moving to the cloud the firm was hit by an outage that took its storage area network (SAN) offline for half a day. Previously, this would have caused a major disruption to the workday, but with iManage Work 10 in the Cloud, employees didn’t miss a beat — they carried on working with their documents until the issue was resolved.
Looking Ahead
In the future, the firm plans to use iManage Share to simplify collaboration with third parties. For now, it has secure, accessible document management that is future-ready and highly available.
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