To deliver more bespoke, specialized client services at scale, Thirsk Winton — a growing London law firm — migrated its document management to iManage Work 10 in the Cloud. This gives the firm the greater agility of a scalable, cost-effective solution that enables the team of 30 staff to be more productive from anywhere. The firm also deployed iManage Security Policy Manager to further enhance security, simplify compliance, and achieve need-to-know access to sensitive data, and iManage Threat Manager to provide behavioral analytics.
The challenge
Removing barriers that slow down innovation
Thirsk Winton is on a journey of growth and evolution. To pursue their ambition to focus on niche legal areas and add more value to clients through bespoke, specialized services at scale, the firm's lawyers needed fast access to crucial documents from anywhere.
“Clients rely on us to understand and assimilate information quickly, and that means giving the right lawyers secure access to the latest and most relevant documents related to a matter," said Jason Winton, Partner at Thirsk Winton.
As a boutique law firm Thirsk Winton has the agility to scale and act quickly, but they lack a dedicated IT team. So when the firm began its search for a flexible, fully managed document management solution in the cloud, they knew that finding the right partner to execute these digital strategies was crucial.
“Delivering excellent client service is all about providing legal advice with greater speed and greater efficiency than ever before, without compromising on security or accuracy,” says Winton.
The solution
A single source of truth accessible from anywhere
Having used iManage Work on premises since 2015, the firm decided to migrate to iManage Work 10 in the Cloud to support business growth without increasing hardware and storage costs.
“iManage is the leading document management system on the market," asserts Winton. "It is trusted by the world’s biggest law firms and provides a secure, low-maintenance cloud solution that allows us to focus on better serving our clients."
The firm used iManage documentation to manage the cloud migration in-house, and Winton leveraged his own skills to optimize iManage Work 10 with custom functionality to meet the unique requirements of the firm.
The benefits
Taking security to the next level
The move to Work 10 in the iManage Cloud ensured business continuity when the pandemic hit. Staff could quickly pivot to remote working using their preferred device, which was critical for user adoption.
Winton commented that “...[our] staff couldn’t believe how liberating it was to have all their documents available from anywhere. The interface is so intuitive — it’s second nature to start filing documents properly.”
For an additional level of security, Thirsk Winton rolled out iManage Security Policy Manager, enabling need-to-know security at scale, while giving partners a high-level overview of visibility across all workspaces. And, with the addition of iManage Threat Manager, the firm provides 24/7 protection of sensitive data using adaptive behavioral modeling and machine learning to neutralize threats and prevent data loss.
“With iManage, we can assure clients we take security and governance seriously,” Winton said.
Looking ahead
After empowering its lawyers to be more productive and efficient, the firm can take on more work to achieve its growth goals sooner.
“iManage gives us the flexibility to work from anywhere and to work in our own way,” said Thirsk Winton Solicitor, Daniel Barrett. “No two days are ever the same, but using iManage Work 10 means every day can be a success and we can proactively offer clients greater accuracy and expertise.”
Using iManage Work 10 in the Cloud reduces storage costs and gives users a modern, feature-rich experience from any device and any location. The platform also consumes fewer resources, accelerating the firm’s ESG goals.
“Now we can provide top level client service, and iManage enables us to make that happen," concludes Winton.
