Liberty Mutual set out to create a dynamic and responsive environment for knowledge management to inspire deeper collaboration and efficiencies across teams and, ultimately, better outcomes. Upgrading to iManage Work 10 in the Cloud and rolling out iManage Threat Manager has created a digital workspace as seamless and transparent as the traditional office experience — a critical way of working for a global team.
The challenge
Reducing operational complexity by migrating to cloud
The corporate legal team at Liberty Mutual needed fast access to data, balanced with meeting security and compliance regulations. The company’s on-premises document storage solution was secure and accessible, but the team wanted to migrate to the cloud.
“The datacenter footprint supporting our document management platform was enormous. We were maintaining and patching servers, which was costly to run and took up a huge amount of time for the IT team,” explained Samit Patel, Engineering Manager at Liberty Mutual. “We’d also outgrown our folder creation platform; if it went down, we would delay the day-to-day operations of the legal team.”
The firm looked for a new solution with a modern interface and more advanced features that would integrate with other workplace applications to give users from front-line staff through senior management a seamless experience.
The solution
Upgrading the existing iManage environment
Liberty Mutual decided to upgrade their existing iManage solution to iManage Work 10 in the Cloud. “Our users were familiar with iManage and we wanted to minimize disruption by giving them a workspace and folder structure they were comfortable with,” said Maggie McVeigh, Product Owner for Legal Knowledge Management at Liberty Mutual. “iManage is easy to integrate with other systems using APIs, so was the best fit for achieving our goals.”
The team partnered with Fireman and Company to execute a complex transition. “The initial implementation took just six weeks, and Liberty Mutual also received support from an iManage Customer Success Engagement Manager to get a better understanding of the cloud infrastructure and the pre-defined tools and programs that take the complexity out of large-scale migrations,” said Patel.
Liberty Mutual also implemented iManage Threat Manager, which provides insight into the features people are using and simplifies measurement to help drive adoption. The application’s reporting capabilities help identify areas where additional training may be needed to help people work more efficiently.
The benefits
A digital workspace to rival the office experience
“Users love the new interface and particularly like the iManage Work Panel in Microsoft Outlook, which helps them find documents faster,” commented McVeigh. “iManage gives the team a central place to collaborate and store documents, which is helpful while working remotely.”
Migrating to a high-performing cloud solution has increased security and reduced the management overhead of maintaining more than 100 servers. IT can focus more on strategic initiatives to give users the best possible experience.
“iManage enables the team to spend more time collaborating productively… and we haven’t even tapped into everything it has to offer. It has evolved to be so much more to us than simply a storage system,” says McVeigh.
Looking ahead
On a journey to create a seamless digital workspace with iManage at its core, Liberty Mutual plans to roll out iManage Share and explore iManage Drive to continue making document management more consistent and matter creation easier.
“iManage Drive will allow people to access data securely when they’re offline, and we’re looking to launch iManage Share in early 2022 to simplify sharing content outside of the legal department with other Liberty Mutual stakeholders or external partners,” said Patel. “In the future we’re interested in how iManage Knowledge Unlocked and exploring artificial intelligence can help the team unleash the full value of their expertise.”
